App / Casino
fg90 is clear about the data we collect when you open an account, make a deposit via Nagad, Rocket or Bank Transfer, or browse the lobby. This policy sets out exactly what information we hold, how we use it, and the choices available to you — with access to the platform depending on your local law and eligible regions.
When you register, we collect the information you enter directly: your name, contact details and account credentials. When a transaction runs through Nagad, Rocket or Bank Transfer, we record the reference data needed to match your deposit or withdrawal to your account wallet — we do not store full payment credentials on our servers beyond what the payment process requires. We also collect usage data as you browse the lobby: pages visited, session timestamps and device type. This helps us keep the platform working correctly for mobile access in Bangladesh. Cookies and similar tools track your session state so you stay signed in and your preferences are remembered across visits. We do not sell your personal data to third parties. Where we share data with partners — for example, game studios such as Spadegaming, Joker, JDB and CQ9 who supply game content to our lobby — that sharing is limited to what is operationally necessary, and those partners are not permitted to use your data for their own marketing. Your data is retained for as long as your account remains active and for any period required by the applicable rules of the jurisdiction. If your account is closed, we follow a defined retention window before deletion.
Reference data from Nagad deposits and withdrawals is matched to your account wallet record. We hold only the data needed to reconcile your transaction history.
Rocket payment references are stored at the transaction level. No full wallet credentials are retained after the payment process completes on our side.
Bank Transfer details are held in your transaction log and used only for account reconciliation and any dispute process that may arise.
This policy applies to data fg90 collects directly — through your account registration, lobby activity and payment flows. It does not extend to third-party websites you reach through links on our pages, nor to services operated independently of our platform. Understanding where the boundary sits helps you make informed decisions about your data across different services.
Any data you submit when creating or updating your fg90 account — name, contact details, login credentials — falls fully within this policy. You can review that data at any time through the account settings area.
Transaction references from Nagad, Rocket and Bank Transfer are covered here. The payment providers themselves operate under their own privacy terms, which you should review separately.
Session data, pages browsed and device information collected while you use the fg90 lobby are within scope. This includes game category visits and search activity inside the platform.
Game studios supplying content to our lobby — Spadegaming, Joker, JDB, CQ9 — have their own data practices for in-game events. fg90 does not govern those and is not responsible for them.
You have several practical steps available to you regarding the data fg90 holds on your account. First, you can review the personal information recorded against your account by opening the account settings section after signing in — the fields shown there reflect what we hold. Second, if any detail is incorrect — a contact number, an email address or a name spelling — you can update it directly in the relevant field, or contact support if the field is locked. Third, if you have a question about how a specific piece of data is used, or want to raise a concern about our data practices, our support channel is the right place to start. Fourth, you can request a copy of the data we hold, or ask about the deletion process for your account data, by reaching out through the contact paths listed in the support section below. We aim to respond to data requests in a reasonable time. Access to these rights may depend on your local law and the eligible region your account is registered under.
Open the account settings page after signing in to see the personal data fields currently on file for your account.
Update editable fields directly in account settings. For locked fields, contact support with the correction and your account reference.
Use the support contact route to ask about any specific data use or to flag a concern. We will review and respond through the same channel.
Submit a request via the support channel for a copy of your data or to begin the account-data deletion process, subject to applicable local rules.
If you have a question about this privacy policy, need to correct data or want to submit a data request, use one of the contact routes published on this site. We do not publish support hours or response-time commitments here — check the contact page for the routes currently active.
Open the chat widget from any page on fg90 to reach the support team directly. Use this route for account data questions that need a quick response.
Send your data query or correction request to the email address listed on the fg90 contact page. Include your account reference so we can locate your record.
The account help area inside your signed-in dashboard includes published guidance on updating details and managing your data preferences without contacting support.
fg90 applies standard security measures to protect the account data we hold. Sessions are managed with authentication tokens so that your account is not accessible from a logged-out device. Cookies are used for session continuity and preference storage — you can manage cookie settings through your browser. Data retention follows a defined schedule: active account data is held while the account is open; transaction records are kept for the period required under the rules applicable to your region. Requesting changes to your data or initiating account closure starts through the support channel.
Authentication tokens manage your signed-in session. Signing out on any device ends that session token immediately, reducing the risk of unauthorised access from that device.
Cookies on fg90 handle session state and preference memory. Your browser settings let you review, restrict or clear cookies at any time without contacting support.
We keep account data while your account is active. After closure, we follow a retention schedule based on the rules applicable to your eligible region before deletion.
When this policy changes in a material way, we publish the updated version on this page. Continuing to use the account after a policy update means you have seen the revised terms.
These are the questions we see most often about how fg90 manages your personal data. If your question is not answered here, the support channel is the right next step.
We collect the details you enter during registration — name, contact information and account credentials. We also collect session and device data as you use the lobby. Transaction references from Nagad, Rocket or Bank Transfer are recorded in your account wallet history.
Game studios supply content to our lobby but receive only the data operationally necessary for the game session. They are not permitted to use your information for their own marketing. Studios such as Spadegaming, Joker, JDB and CQ9 operate their own data practices for in-game events.
Sign in and open the account settings page. The fields displayed there reflect the personal data currently on file. For a full copy of your data record, submit a request through the support channel with your account reference included.
Editable fields in account settings can be updated directly after signing in. If a field is locked — for example, certain identity fields — contact support with the correct information and your account reference, and the team will review the request.
We follow a defined retention schedule after account closure. The length of the retention period depends on the rules applicable to your eligible region. After that period, account data is scheduled for deletion in line with our standard data handling process.
This policy covers data we collect through the fg90 platform. Access to the platform and the specific rights available to you depend on your local law and the eligible region your account is registered under. Review local regulations to understand how they apply to your situation.